Refund policy

Return & Refund Policy

At Wipe It Responsibly, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a hassle-free return and refund process. Please read the following policy carefully.

 

1. Return Eligibility

  • You may return items within 15 days of receiving your order.
  • Items must be unused, unopened, and in their original packaging to be eligible for a return.
  • We do not accept returns for used, damaged, or hygienically sensitive products unless they are defective or incorrect upon arrival.

 

2. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support at hello@wipeit.au  with your order details and reason for the return.
  2. We will provide you with return instructions and the return shipping address.
  3. Pack the item securely and send it back using a trackable shipping service.
  4. Once we receive the returned item and inspect it, we will notify you about the status of your refund.

 

3. Refund Policy

  • Approved refunds will be processed within 7-10 business days after receiving and inspecting the returned item.
  • Refunds will be issued to the original payment method used during the purchase.
  • Shipping charges are non-refundable, except in cases where the product received was defective or incorrect.
  • If your refund is delayed, please check with your bank or payment provider before contacting us.

 

4. Exchanges

  • If you receive a defective or incorrect product, we will replace it at no additional cost.
  • Exchanges are subject to product availability.
  • Contact us at hello@wipeit.au to request an exchange.

 

5. Non-Returnable Items

The following items cannot be returned or refunded:

  • Used or opened hygiene-related products.
  • Gift cards and promotional items.
  • Items returned after 15 days of delivery.

 

6. Contact Information

If you have any questions about our Return & Refund Policy, please contact us at:

  • Email: hello@wipeit.au
  • Mobile No: +61 416 700 033
  • Address: Florence Ave, Clayton, VIC, 3168, AU

By purchasing from our Site, you agree to the terms outlined in this Return & Refund Policy.